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Buying, Installation and Maintenance
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Q1.
I do not have mains gas. Are there other options?
Q2. Will the installation of my
new fireplace damage my wallpaper?
Q3. How do I clean the mantel and
hearth?
Q4. How can I find my nearest retailer?
Q5. Should I buy my fire or fireplace
from an independent retailer or a multiple?
Q6. If I purchase a fire or fireplace
from the internet, what happens if anything goes wrong?
Q7. Does the appliance price include
fitting?
Q1. I do not have mains gas.
Are there other options?
Some gas fires and gas stoves are also available for LPG (liquid
petroleum gas) and your retailer will be able to advise you.
Q2. Will the installation
of my new fireplace damage my wallpaper?
Probably. A new fireplace needs to be securely fastened to the
wall behind it and this usually requires brackets to be sunk
into the surrounding plaster. Occasionally, a new fireplace
may overlap the one it could be replacing and also offer a permanent
fixing arrangement that will not damage the surrounding wall
or wallpaper.
Q3. How do I clean the mantel
and hearth?
Seek advice from your retailer or the manufacturer. Some fireplace
materials require special care and it’s best not to assume
that a cleaner you previously found suitable will be just as
good for your new fireplace. Some plaster fireplaces cannot
be cleaned with water without the risk of damage.
Q4.
How can I find my nearest retailer?
Click on ‘find a retailer’
which offers both postcode and name search facilities.
Q5. Should I buy my fire
or fireplace from an independent retailer or a multiple?
The choice is yours. Independent fireplace retailers derive
their entire livelihood from the sale and installation of fireplaces
whereas multiple retailers (sheds) often have many more product
lines on offer. Independent retailers will usually be able to
offer you an installation package via their own or sub-contracted
staff whereas multiple retailers may simply provide you with
the names and addresses of contractors you then have to make
separate arrangements with. Both independent and multiple retailers
are supplied by the leading manufacturers in the country although
the latter sometimes offer versions of well known brands that
are unique to them.
Q6. If I purchase a fire
or fireplace from the internet, what happens if anything goes
wrong?
Any purchase you make is protected by law against defects in
quality and workmanship so it is essential that you establish
that the supplier has the full backing of the manufacturer whose
products they are supplying. Some of those supplying products
via the internet do so without the knowledge of the original
equipment manufacturer who may then find it difficult to provide
an after sales service. Any products purchased via the internet
must be installed in accordance with precisely the same laws
as those that affect all installations. Our advice is simple.
Make your purchase from an established supplier of fires and
fireplaces and whoever this is retain all the paperwork and
documentation to ensure your legal rights are fully protected.
Q7. Does the appliance price
include fitting?
No. Unless it is specifically indicated, the cost of installation
is in addition to the appliance or fireplace price. For those
installation where both a new fireplace and fire are being fitted,
your retailer will be able to provide a total installed price
but may request a visit to your home for a survey to ensure
there are no unusual installation conditions.
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