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FAQs

Fires, Stoves and Controls

 
Q1. How safe are gas fires?
Q2. What are flueless fires, how do they work and are they safe?
Q3. What are gel fires, how do they work and are they safe?
Q4. Are convector fires better than non convector fires?
Q5. Are living flame fires more expensive to run that other types?
Q6. I don’t like the logs, coals or pebbles on my new gas fire. Can I change them?
Q7. What are the artificial coals, logs or pebbles made from?
Q8. How often do I have to change the coals on my coal effect gas fire?
Q9. What happens if waste paper is thrown on my gas fire?
Q10. I have a gas fired back boiler with a gas fire on the front. Can I change the fire without changing the boiler?
Q11. How do I operate a gas or electric fire. Do I need to bend down?
Q12. If I have a remote control fire do I need an electricity supply?
Q13. Can I still use my power flue gas fire if there’s a power cut?
Q14. What sort of fuel can I burn in my stove?
Q15. What are pellet stoves?
Q16. How often do I have to clean ashes from my stove?
Q17. What is the difference between a solid fuel and multi fuel stove?

Q1. How safe are gas fires?
All gas fires have to be fully safety tested and approved by a government recognised authority and carry the CE mark as your assurance that the appliance is safe. Installation must always comply with the manufacturer’s instructions to ensure safe and trouble free operation.

Q2. What are flueless fires, how do they work and are they safe?
As the name suggests, flueless fires work without any need for a flue and are fully tested and approved in the same way as all other gas fire types. As with any product, if installed in accordance with the manufacturer’s instructions flueless fires are perfectly safe although the manufacturers do not generally recommend them as the primary source of heat.

Q3. What are gel fires, how do they work and are they safe?
Gel fires use a non toxic odour free gelatinous substance to produce a flame effect and a relatively small amount of heat. They do not normally require a chimney or flue and can therefore be used where other fire types are not feasible.

Q4. Are convector fires better than non convector fires?
Convector fires are usually more thermally efficient than non convector types resulting in a higher heat output and/or lower running costs. Convector fires incorporate a heat exchanger to harness heat that might otherwise be lost up the chimney or flue. Consequently convector fires are usually more expensive to buy than non convector types and usually use less gas for the visual flame effect than non convector types.

Q5. Are living flame fires more expensive to run that other types?
The running costs for the various gas fire types available vary significantly so it’s important to decide whether you want optimum efficiency (the most heat for your money), a balance between efficiency and visual effect or the best available visual effect. The manufacturer’s literature combined with advice from your retailer will help your decision.

Q6. I don’t like the logs, coals or pebbles on my new gas fire. Can I change them?
Definitely not! When a gas fire is tested and receives its CE mark, it has been tested and approved with a specific fuel type and arrangement and any change to this could seriously affect the way the fire works. Any guarantee provided by the manufacturer or installer will be invalidated if the fuel is changed or the arrangement altered.

Q7. What are the artificial coals, logs or pebbles made from?
Many of the simulated coals, logs and pebbles are made from refractory ceramic fibres (RCF’s) which vary in composition but are non hazardous. The dies and stains used to colour them are also non toxic but, as with any man made material, care should be taken to ensure that small children and pets cannot attempt to eat them.

Q8. How often do I have to change the coals on my coal effect gas fire?
All gas fires should be checked and, if necessary, serviced annually. Your engineer will advise you if the coals, logs or pebbles need replacing and will be able to assist in obtaining the correct replacements. Generally the artificial fuel will last for many years although this will clearly depend on usage.

Q9. What happens if waste paper is thrown on my gas fire?
You should not throw any waste paper or debris on your gas fire and should discourage guests from similar action. If your fire has been used as an ashtray or similar you should check the user’s instructions for the fire or seek the advice of an engineer.

Q10. I have a gas fired back boiler with a gas fire on the front. Can I change the fire without changing the boiler?
No. Most gas fire and back boiler combinations are designed to work together and the gas fire is usually an integral part of the back boiler. You should seek the advice of the manufacturer or an engineer who can advise you if there are any fire replacement options.

Q11. How do I operate a gas or electric fire. Do I need to bend down?
For some models you do have to bend down to operate controls at hearth level. Many gas fires however have options for controls at the top of the casing, wall switching and full function remote control.

Q12. If I have a remote control fire do I need an electricity supply?
It depends on the type of remote control you have selected. Some remote controls are self powered by batteries and other types require a mains supply but virtually all remote control fires can be operated manually if the batteries or power supply fails.

Q13. Can I still use my power flue gas fire if there’s a power cut?
No. Power flue gas fires will only work if there is a power supply to the fan. All power flue fires are designed to automatically turn off the gas if the power fails.

Q14. What sort of fuel can I burn in my stove?
Stoves are designed for wood burning, solid fuel burning or both and have a burning grate specifically designed for the fuel type. Those stoves than can burn both wood and solid fuel are usually known as multi fuel stoves and often have an external lever or control to adjust the burning grate for different fuel types.

Q15. What are pellet stoves?
Pellet stoves burn compressed wood in the form of pellets via an automatic feed and control system that only consumes fuel when heat is required. The burning rate is determined automatically thus eliminating wastage and providing optimum efficiency.

Q16. How often do I have to clean ashes from my stove?
A wood burning stove often benefits from having a bed of ash so, depending on use, will probably need cleaning out no more than once a week. In contrast a solid fuel stove should be riddled and the ash removed daily.

Q17. What is the difference between a solid fuel and multi fuel stove?
Essentially it’s the type of grate they use. For burning wood a flat grate is required with air directed into the top of the fire. For solid fuel, air must be directed through the fuel from underneath (see Q14).

 
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